I am arranging a fundraising event for charity. Are Zizzi able to provide any money, food or vouchers?
As proud supporters of Cancer Research UK and Channel 4’s Stand Up To Cancer campaign, all of our fundraising efforts are currently dedicated to their work. If you’re interested in finding out what we’re up to and how you can get involved, please check out our Charity Page: http://www.zizzi.co.uk/cancerresearchuk
Someone in my party has very specific dietary requirements (e.g. vegetarians, coeliacs, people of particular practising faiths). Have you anything suitable for them?
An allergen menu is available in the menu section of our website. Our waiters will be more than happy to help advise on special dietary requirements. We've recently introduced gluten free pasta and dairy free sorbet. We also try to be be really flexible to make our dishes suit your requirements. If you have a specific dietary query please contact email@example.com
All tips and gratuities are discretionary except for groups of 8 or more where an optional service charge of 10% is added.
It’s really important to us that staff feel that they are rewarded fairly for everything they do. All cash tips go straight to the waiter who has served you and it is their responsibility to ensure they account to HMRC for any tax payable on these tips.
When tips are paid by credit card we do take a small deduction of 8% which covers costs such as the credit card charges (on just the tip part) and also the costs incurred to make sure these tips are properly taxed and then paid to the individuals in that restaurant through a system known as Tronc. This is a common system used to pass on credit card tips to employees in the restaurant business. This means for every £1 received in credit card tips 92p is shared amongst the restaurant teams and 8p covers the business cost of administration. We do not profit from this charge.
We are really open and transparent with our teams on how their tips are managed and the Tronc committee, which decides how credit card tips are allocated, is controlled by a staff representative.
We constantly review every process and policy to ensure that they meet the needs of the business and our people. This includes the process of administering tips.
Yes, a lot of the time we do. To see our current promotion, just visit http://www.zizzi-offers.co.uk/
I’d like to make a booking in one of your restaurants, but have not been able to do so through the website. Can you sort this out for me?
We can indeed. It’s always worth talking to the restaurant directly if you can – all phone numbers are available on our website. If you are unable to get hold of anyone or need some extra help, please contact firstname.lastname@example.org with your booking details.
I'd like to talk to someone about a business or marketing opportunity. Who do I need to contact about this?
Please use the talk to us section of our website and provide as much information as you can on your enquiry or proposal.
There’s one dish that I’m particularly fond of and want to try out at home. Is there anything you can do to help me out with this?
Where possible, we love sharing our recipes so please let us know which dish you'd like to try your hand at and we'll give you some tips. The best place to do this is www.facebook.com/wearezizzi
We can definitely try and help! Please drop us a line or use our website query form to let us know what it is you're interested in and we'll see if we can point you in the right direction. Please give us as much information as possible and let us know which restaurant you're referring to as each one is tailor made and features different items.
I’m planning to use one of your promotional vouchers. How will I know when I can use it and what I'm entitled to?
Each of our promotional offers comes with a set of terms and conditions of when and how it can be used, these are specific to individual restaurants by offer so please check them carefully. You can find the terms and conditions for promotions at http://www.zizzi.co.uk/offers
Details of all our current vacancies can be found by clicking through from the Vacancies page of our website, and you can submit your application online.
Then let us hear it. We’re always looking to improve and refine our menu, and Angelo, our Development Chef, is continually working on new dishes. He'd love to hear your ideas - you can either share with him on www.facebook.com/wearezizzi or e-mail email@example.com
We're always looking at new opportunities and we'd love to hear where you'd like to see a Zizzi. You can either post your suggestion on www.facebook.com/wearezizzi or send us a note to firstname.lastname@example.org. We've got some new restaurants opening soon so keep an eye on our website, as that’s where we announce where we’re popping up next.
I’d like to take advantage of your current promotion, but I have not been able to select the restaurant of my choice on the website. What can you do to help?
When we run a promotion the restaurants taking part may vary, this will be indicated on the voucher page (http://www.zizzi.co.uk/offers) however if you have a specific query please contact email@example.com
Please drop us a quick note to firstname.lastname@example.org with your reference number and we'll make sure we get your gift to you safely as soon as possible.
Zizzi is not a Halal restaurant, as all our restaurants serve pork, beef and chicken and we do not have specific handling policies that ensure final dishes are Halal.
Currently the roasted chicken used in our pizza, pasta. spiedini pollo and salad dishes are Halal at source. The chicken breast used in our Pollo Prosciutto dish is from a different supplier whose chicken is not Halal at source. All other meat at Zizzi is not Halal
At Zizzi we are committed to ensuring our food is of great quality and we are committed to animal welfare. As such our chicken suppliers adhere to the standards set by the British Retail Consortium and our chicken also meets the ‘5 freedoms on the farm’ initiative as defined by the Farm Animal Welfare Council (FAWC).