ZIZZI FREQUENTLY ASKED QUESTIONS

If you need to cancel your booking, just head to www.zizzi.co.uk/bookings/cancel and enter your email address and the reference number of your booking to confirm your cancellation.

Whether you’d like to tell us about your experience or have a general enquiry please fill in the form here and someone from our Customer Experience team will get back to you within 7 working days.

If the restaurant has space outside and the weather is fine, yes! Please select outdoor booking when making a reservation.

If you have any concerns about security at one of our restaurants, please e-mail zizziincident@zizzi.co.uk.

To provide the smoothest and fastest payment experience, and to keep our teams safe, we are cashless and we encourage card, Apple Pay or Google Pay transactions. You can pay up to £100 contactless on your card and unlimited when using Apple Pay and Google Pay in most of our restaurants.

We accept American Express in a small number of our restaurants. If you’re unsure, please check with your server before ordering.

Many of our restaurants with outside areas welcome our four-legged friends but please do check directly with the restaurant ahead of visiting.

Assistance dogs with jackets and/or badges are welcome anywhere in our restaurants at all times.

Yes, we are very proud to support our emergency services. We have a partnership with Blue Light. Please visit their website/app to find the latest offers & exclusions.

We are accepting Tesco vouchers in selected restaurants with the exception of sites listed in the Terms & Conditions on the Tesco Clubcard page – find more info here.

Want to use Reward Partner codes for more than one visit? We recommend you place a separate order for each visit. You can only use a code once, and we wouldn’t want you to lose out. We can’t give change or carry over any unused balance to a different code or transaction.

You can:

• Use codes for dining in, including the Bambini menu.
• Use your codes for a table of up to 6 people.

You can’t:

• Use codes for drinks, gift cards, eGifts, set menus, or takeaways.
• Use codes with any other offer, Zillionaires’ Club perk/offer, Tastecard, Blue Light Card, UNiDAYS, Student Beans or AA Smart Benefits.

Please also note that Clubcard Partner codes cannot be used at ANY Zizzi restaurant on the below dates:

• Between Monday 8th December 2025 – Sunday 4th January 2026 (inclusive)
• Tuesday 13th January 2026 (Our restaurants are closed for their Christmas staff parties)
• Saturday 14th February 2026 (Valentine’s Day)
• Sunday 15th March 2026 (Mother’s Day)
• Sunday 21st June 2026 (Father’s Day)

Simply activate your Buyagift voucher online and show the code to a member of the team when you order.

Unfortunately, these can’t be used as payment through online orders, direct with Zizzi or delivery partners. However, you can use on Call and Collect orders.

Yes, we work with UNiDAYS, Student Beans and Tastecard. To see their full terms & conditions, and excluded restaurants, please visit their respective websites. We don’t work with any 3^rd party sites like HotDeals or PromoPro.

Yes, as we are so busy on Valentine’s Day, Mother’s Day & Father’s Day, and in December, you won’t be able to use offers from our promotional partners during these times. To see the full terms & conditions, and excluded restaurants, please visit the website of our relevant promotional partner.

You can click & collect your order at all our restaurants or have it delivered through one of our partners: Deliveroo, Uber Eats or Just Eat if available in your area. To check who delivers in your area, visit the ‘Find Your Zizzi’ page.

If you’d like to leave a tip, simply add ‘team tip’ when you pay – it’s totally up to you. An optional 10% team tip is automatically added to the bill when dining in groups of 6 or more. When dining in one of our Central London restaurants this is added to all customer bills. The tip is entirely optional, and you can choose not to pay it. Please ask your server if you wish for it to be removed.

All team tips are passed to team members, and are subject to National Insurance and tax. The company does not profit in any way from the money given to our team.

We believe in rewarding the entire team who helped deliver your experience, however you can of course leave a cash tip directly to your server.  

Simply head here for the full Zizzi Zillionaires’ Club FAQs.

Please use the talk to us section of our website and provide as much information as you can on your enquiry or proposal.

Details of all our current vacancies can be found here.

As much as we’d love to be able to support every charity request, unfortunately, we are unable to help with ad hoc donations & fundraising enquiries as we’re proud to support the Mental Health Foundation and are committed to raising £1 million for them over the next 3 years. We wish you every success!