Frequently Asked Questions | FAQ's | Zizzi Italian Restaurants

Zizzi FAQ’s

Questions on how we’re ensuring the safety of you and our teams? Visit our Safe Times page.

As a company we recognise the importance of the safe management of allergens and the serious effect they can have on certain individuals. We therefore go above and beyond what is legally required and have clear and transparent policies in place to deal with handling allergens, as well as a strict auditing process to ensure that these policies are fully complied with in all of our restaurants.

Our full menu clearly signposts people who suffer from allergies to our allergen specific menu. Every restaurant team is fully trained and has printed detailed allergen tables. This information is also published online here so customers can make an informed decision before they dine with us.

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I have a food allergy, can you cater for me?

Where can I find your vegan menu?

Do you have a gluten-free menu?

Why can’t I find my usual on the menu?

Are you applying the 15% VAT reduction that the government outlined?

When will my local be open again for eat-in?

How can I report an incident at my local (closed) Zizzi?

Is there a limit on the number of households?

Why can I only book for up to 6 people?

I only want to sit outside, can you guarantee this/can I book for outside?

I'd like to get in touch about a marketing or business opportunity?

I'd love to join the Zizzi team

I'd like Zizzi to donate to my charity or fundraising opportunity

Where can I find out about Christmas 2020?

Do you have an app for order & pay?

Are you offering key workers discounts?

I have't received my Birthday offer - what can I do?

What should I do with a Buyagift voucher?

My Tesco Clubcard vouchers have / are expiring, can I get an extension?

I have a gift card that expired whilst you were closed, what should I do?

Can I use Gift card and E-Gift Codes on takeaway?

What are the different ways I can takeaway?

Have you applied the VAT reduction on takeaway?

Why is a 10% team tip added to my bill?

Can I remove it?

Does all the money go to your team?

Can I still leave a cash tip?