We want all of our customers to feel relaxed eating at Zizzi so we take very seriously our responsibility towards looking after our guests with food allergies, dietary requirements and coeliac disease. We proactively ask customers about allergies and have allocated allergen managers to ensure a safe process, from order through to serving. We also provide allergen filtering through Speedy, our digital table ordering system.
Our allergen filters and information guide have been developed to help you make a safe and informed choice about our food but if you have any concerns, please talk to a member of staff, drop us a note on our website, or email firstname.lastname@example.org. Click here to view our allergen information.
Please take some time to read the important information at the front of the guide and please tell us about your allergy before ordering.
Our allergen information covers the 14 allergens specified by the EU Food Information Regulations. If you are unable to find a dish suitable for your dietary requirements, we advise you not to order. However, as you know more about your allergy than we do, we will leave it up to you if you want to proceed. Alternatively, if you let our head office know your dietary requirements in advance of your visit they will try to help you with your dish choices.
Please bear in mind that due to the seriousness of allergies and food intolerances, our restaurant teams will not be able to help select dishes and they do not hold full ingredient information on any menu items
For Click & Collect and Delivery Orders, we can’t currently cater for allergies or specific dietary requirements. Please come and visit one of our restaurants to order in person or dine in with us.
There are lots of tasty treats on our vegan menu which you can find here.
We have lots to choose from on our non-gluten menu, click here to see all the tasty dishes.
Our Taste of Zizzi set menu is available all day, every day. You can see the menu, here.
Restaurants & Bookings
If you need to cancel your booking, just head to zizzi.co.uk/cancel and enter your email address and the reference number of your booking to confirm your cancellation.
Whether you’d like to tell us about your experience or have a general enquiry please fill in the form here and someone from our Customer Experience team will get back to you within 7 working days.
If the restaurant has space outside and the weather is fine, yes! Please select outdoor booking when making a reservation.
To provide the smoothest and fastest payment experience, and to keep our teams safe, we are cashless and we encourage card, Apple Pay or Google Pay transactions. You can pay up to £100 contactless on your card and unlimited when using Apple Pay and Google Pay in most of our restaurants.
Offers & Promotions
Yes, we are very proud to support our emergency services. We have a partnership with Blue Light. Please visit their website/app to find the latest offers & exclusions.
Yes, you can exchange your Tesco Clubcard vouchers for a Clubcard Partner code. Clubcard Partner codes can only be used at specific restaurants. To see the full terms and conditions and list of restaurants they can be used in, please visit the Tesco website, HERE. Please also note that Clubcard Partner codes cannot be used at any Zizzi restaurant between 14th December 2023 and 1st January 2024, Valentine’s Day, Mother’s Day or Father’s Day.
Simply activate your Buyagift voucher online and show the code to a member of the team when you order.
Unfortunately, these can’t be used as payment through online orders, direct with Zizzi or delivery partners. However, you can use on Call and Collect orders.
Yes, we work with UNiDAYS, Student Beans and Tastecard. To see their full terms & conditions, and excluded restaurants, please visit their respective websites. We don’t work with any 3rd party sites like HotDeals or PromoPro.
Yes, as we are so busy on Valentine’s Day, Mother’s Day & Father’s Day, and in December, you won’t be able to use offers from our promotional partners during these times. To see the full terms & conditions, and excluded restaurants, please visit the website of our relevant promotional partner.
You can click & collect your order at all our restaurants or have it delivered through one of our partners: Deliveroo, Uber Eats or Just Eat if available in your area. To check who delivers in your area, visit the ‘Find Your Zizzi’ page.
If you’d like to leave a tip, simply add ‘team tip’ when you pay – it’s totally up to you. An optional 10% team tip is automatically added to the bill when dining in groups of 6 or more. When dining in one of our Central London restaurants this is added to all customer bills. The tip is entirely optional, and you can choose not to pay it. Please ask your server if you wish for it to be removed.
All team tips are passed to team members, and are subject to National Insurance and tax. The company does not profit in any way from the money given to our team.
We believe in rewarding the entire team who helped deliver your experience, however you can of course leave a cash tip directly to your server.
Zizzi Zillionaires' Club
Simply head herefor the full Zizzi Zillionaires’ Club FAQs.
Please use the talk to us section of our website and provide as much information as you can on your enquiry or proposal.
Details of all our current vacancies can be found here.
As much as we’d love to be able to support every charity request, unfortunately, we are unable to help with ad hoc donations & fundraising enquiries as we’re proud to support the Mental Health Foundation and are committed to raising £1 million for them over the next 3 years. We wish you every success!