Zizzi FAQ’s

We believe in the fair distribution of tips and so we ensure that 100% of all our tips and service charges left by customers go directly to our teams via Tronc after the deductions made by HMRC.
We’re proud of our policy that enables our individual waiters to be rewarded for their great service, whilst also recognising the efforts of the rest of the team who have contributed to delivering your meal – it’s a team effort after all!

Here’s how our tipping policy works:

• If you choose to leave a tip in cash, the whole amount will go directly to the waiter or waitress that has served your table.
• For tables of 8 or more, an optional 12.5% service charge is added to your bill. For these, and any tips paid by credit card, the only deduction we make is on behalf of HMRC to ensure these tips are properly taxed, the rest is shared fully amongst the restaurant team.
• Credit cards tips are distributed via a system known as a Tronc. How these tips are distributed is decided by our Tronc master, a Zizzi restaurant manager, through a consultation process with the wider restaurants teams including other managers, waiters and chefs. In short, a system run by our staff for our staff.
• Credit cards tips are split 50% to the hourly paid front of house team serving and supporting your table and 50% is shared amongst the other hourly paid members of the team working that day.
• We charge no administrative fees or make any form of deduction other than those required by the HMRC. We aim to be transparent in respect of what we do and our policy on tips is clearly communicated to our restaurant teams as well as on our website
• Our cash handling policy is in no way designed to recoup losses from staff for mistakes such as lost credit card receipts, failed gift cards, or customers leaving without paying (‘dine & dash’). These costs are taken on by the business.

Please use the talk to us section of our website and provide as much information as you can on your enquiry or proposal.

Details of all our current vacancies can be found here.

XX

As much as we’d love to be able to support every charity request, unfortunately, we are unable to help with ad hoc donations & fundraising enquiries as we’re proud to support the Mental Health Foundation are committed to raising £1 million for them over the next 3 years. We wish you every success!

We are very much aware and understand our customers being concerned about Covid-19 and want to reassure you that at Zizzi we’re monitoring the developing situation extremely closely and we’re following all advice issued by the Chief Medical Officer and Public Health England (PHE).

As a restaurant business, we already have in place stringent controls to prevent and stop the spread of illnesses. This includes a robust cleaning and disinfection regime as well as monitoring our staff for any signs of illness.  Like all restaurants our hygiene practises are monitored by the Environmental Health Officer and we are proud to hold 5* EHO ratings in virtually all of our restaurants.

Our robust cleaning and disinfection regime includes sanitising all areas and contact points in customer areas such as doors, door handles, soap dispensers and toilets.  This takes place regularly throughout the day as well as prior to opening and at closing time.

We will continue to monitor and diligently follow all the guidance issued by Public Health England in relation to Covid-19 and will act quickly adapting our procedures as required to protect our customers and team members.

We offer 30% off food to students via Unidays & NUS (Totum), terms & conditions apply.

We offer 25% off to NHS, emergency services and armed forces workers via Bluelight, terms & conditions apply.

Please, contact talk to us and our Customer Experience team will rectify this for you.