Have a question about our loyalty club, the Zillionaires’ Club? Simply take a look at our frequently asked questions below.
Updated October 2023
A Chance to Win a Slice of the Zillionaires' Club Promotion
Have a question about our ‘Chance to Win a Slice of the Zillionaires’ Club‘ prize draw? Simply head here for the full FAQs – https://www.zizzi.co.uk/win-a-slice-faqs.
Platform Updates (29th June 2023)
From 10PM on Thursday 29th June 2023, we’ll be making some important updates to our platform which means you won’t be able to access your Zillionaires’ Club account until around 11am on Friday 30th June 2023.
Following the update, we will require all members who haven’t logged in to the Zillionaires’ Club since 29th June 2023 to change their password.
You won’t be able to log into or view your Zillionaires’ Club account, including your Perkz Wallet or the Perkz Store, whilst we’re updating our platform. If you need to view any perkz you have purchased, please visit the email you would have received following a perk purchase.
If you need to access your Zillionaire ID, this can be found in your Zillionaire monthly statement or welcome email. Alternatively, if you have added your Zillionaire ID to your Apple or Google Wallets then you can see it here too.
Due to recent updates to our platform, we require all members who haven’t logged in to the Zillionaires’ Club since 29th June 2023 to change their password.
Please visit zillionaires.zizzi.co.uk and follow the ‘Forgot your password’ link to change your password.
GENERAL
Simply visit The Zillionaires’ Club website on zillionaires.zizzi.co.uk and follow the steps to register for an account.
You must spend a minimum of £10 / €10 (after any perkz, offers or vouchers have been redeemed) on each visit or when ordering takeaway.
You can visit us, use Click & Collect or order takeaway via Deliveroo as many times as you like, but there’s a cap of two transactions per day, with a minimum 3 hours between.
Your data is held in line with our Privacy Policy, you can read more about here: https://www.zizzi.co.uk/privacy-policy
No problem. You can do this by contacting privacy@zizzi.co.uk.
Don’t worry, these things happen. All you need to do is click ‘Forgot password?’ at the bottom of the sign-in screen and we’ll whizz you over an email so you can reset your password.
You’ll receive a free sign-up perk upon signing up to the Zillionaires’ Club. You can find the free perk in your Perkz Wallet. Your free perk can be redeemed when eating in one of our restaurants. It can’t be redeemed via takeaway.
Talk to a team member and they’ll be able to help you.
Zs
Zs are points that you earn and swap for perkz like free food (yes, really!).
Every time you visit and make a transaction at a Zizzi restaurant, Click & Collect or Takeaway through one of our partners. You have to spend a minimum of £10/€10 on each transaction.
Zs will expire after 12 months. This is calculated from the date you earned the Zs.
If you forgot to scan your Zillionaire ID when dining in the restaurant, simply scan the QR code on your paper receipt to claim your Zs.
It may take up to 72 hours to receive your Zs. Make sure you show your Zillionaire ID to one of our team (sign into the Zillionaires’ Club to find your ID number). If you’ve done all this and you still can’t see your Zs, please contact us at feedback@zizzi.co.uk.
It may take up to 72 hours for Zs to show up in your Z balance after you visit.
PERKZ
You can find your perkz by heading to the ‘Perkz Wallet’ page.
Simply click on the Perk you like, then click ‘Purchase Perk’. You’ll then receive a unique code – just show this to a member of our team when ordering. It’s as simple as that!
The perkz purchased in the Perkz Store will expire 12 weeks from date of purchase, unless limited-time promotion T&Cs state otherwise.
You might see that some perkz cannot be purchased. This simply means you don’t have enough Zs yet :(. Keep visiting to earn more Zs!
Perkz cannot be used in conjunction with any other offer, voucher, set menu, student discount or Tesco Clubcard Reward Partner code. Please refer to individual perk T&Cs before purchasing and redeeming a perk.
Your perkz cannot be used in conjunction with Tesco Clubcard vouchers.
After your 4th visit, you will earn yourself a free Surprise Perk. After this, you will restart the cycle, earning 10 Zs on your next visit.
After you visit a restaurant it may take up to 72 hours for your visit to display in your account.
You will get a free Surprise Perk after every 4th visit.
You must visit and make a qualifying transaction at a Zizzi restaurant, scan your Zillionaire ID and spend a minimum of £10 / €10 on each transaction four times within one year, or the cycle will reset to 0 visits. The cycle begins from when you make your 1st visit. Your Zs will remain in your balance for 12 months from the date they were earned.
A Surprise Perk is exactly that. After every 4th visit, we’ll surprise you with a free random perk that will be added magically to your Perkz Wallet.
Simply head to the Perkz Wallet, select your Surprise Perk and show your perk code to a member of the team in the restaurant.
